The most significant benefit of having T3 working with us is that they take care of ALL our IT needs. You give them a call, and they are always there to assist. Makes running a business so much easier when you don’t have to worry about those things.
Co-Managed IT Services
T3 MSP Cybersecurity & IT extends your IT team with secure, responsive support.
T3 MSP responds in under 9 minutes on average to keep work moving.
A dedicated account manager gives your team a clear path to resolution.
SOC monitoring and XDR help your team prevent, detect, and respond.
Structured support helps reduce issues across 2000+ end users.
Onsite support within 2 hours helps reduce downtime.
Request a Quote for our Co-Managed IT Services
Reliable Support Clients Count On
Clients value responsive service, knowledgeable technicians, and peace of mind.
Ashley Binga
Sycamore at Tyvola
T3 MSP helped us migrate our server, and now we can access our files much quicker than when we were on the cloud. T3’s team responds quickly to any problems and will do what it takes to correct them when we are down. They understand the cost of being down.
Mark Zerona
Vision Envelope
T3 MSP has helped us out tremendously! Most importantly, the project of moving our sister company email domains under one common location has been a fantastic improvement for our company. T3’s team worked weekends and late hours, many times, to make these projects happen as seamlessly as possible for us. For that and much more, we are very grateful!
Will Medlock
SVI Dynamics
T3’s team is responsive to our needs and handles our requests in a timely manner, sometimes even the same day! We are very pleased with their sense of urgency and pro-activeness when assisting us. We feel they go beyond expectations in addressing our concerns promptly. We trust their expertise and input with all of the technology needs in our growing company. We highly recommend T3 MSP.
Yael Manor
Polygal Inc.
The latest project involved our Atlanta warehouse, and I appreciate the personalized support and responsiveness of the T3 team. I haven’t worked with another IT firm in a long time. I have been working with T3 for over 10 years. If you are considering T3 as your IT service provider, just give them a try!! I have NEVER had a bad experience with the T3 team in all these years working with them.
Terri Graham
CLN Worldwide
All I can say is that working with T3’s staff has been an outstanding experience: from planning meetings to the installation and follow-up. They are very knowledgeable and consistent with their high quality of work, which gave me peace of mind.
Juan Carlos Rodriguez
Casanova General Contractor, LLC
We had a ransomware crisis where we lost access to one of our disks. I emailed T3 MSP on a Sunday, and after two hours of triaging the issue, it became clear what had happened. First, they walked me through every step of the resolution. Then they proposed more robust protection by combining monitoring apps, secured backups and recovery, anti-malware software, and user training. So, we are now working with them on those additional longer-term measures.
Sheppard D. Narkier
Candlewall LLC
T3 has been instrumental in elevating our cybersecurity posture, especially critical for our non-tech-savvy company. Their up-to-date knowledge of threats and respected safeguards ensure our constant protection. Weekly tips, tricks, and threat updates promote continuous improvement.
Kelso Stevens
Oneliance
TRUSTED BY:
Co-Managed IT Support That Strengthens Your Internal Team
Responsive coverage, security oversight, and strategic support
Helpdesk Support
More Capacity for IT Teams
Your internal team keeps ownership of strategy and institutional knowledge while T3 MSP adds reliable ticket coverage, escalation support, and service process. Support requests can be routed through a structured helpdesk with U.S.-based technicians, no outsourced call centers, and clear communication. This helps reduce backlog, improve user experience, and keep your IT staff focused on higher-priority work.
Monitoring and NOC
Proactive Issue Visibility
Co-managed support includes centralized monitoring for networks, devices, and system health so your team can catch issues before they become larger disruptions. Alerts, performance concerns, patching needs, and recurring problems are reviewed with an operational lens. The goal is fewer surprises, faster triage, and better business continuity across the environment.
Device Management
Standardized Device Control
T3 MSP helps your team manage devices from setup through lifecycle planning. That can include workstation configuration, automated provisioning, patch management, device health checks, inventory tracking, replacement planning, and change control. The result is a more standardized environment that is easier to support, secure, and scale as your organization grows.
Microsoft 365 Admin
Smarter Microsoft 365 Support
Microsoft 365 support can cover user administration, licensing, Teams, Outlook, SharePoint, OneDrive, security settings, and day-to-day user issues. As a Microsoft solutions partner, T3 MSP helps align Microsoft tools with productivity, security, and operational needs. Your team gains practical administration help without losing visibility into the tenant.
Cybersecurity Support
Stronger Security Posture
Security support is built into co-managed IT, including SOC-monitored protection, XDR, endpoint oversight, phishing training, multi factor authentication, Microsoft 365 hardening, backup visibility, and remediation guidance. This helps your team strengthen security posture, satisfy insurance or audit expectations, and respond with more confidence when risks appear.
vCIO Planning
Clear IT Strategy and Reporting
Co-managed IT should create clarity for leadership, not just close tickets. T3 MSP provides strategic support through vCIO guidance, technology roadmapping, budget planning, vendor coordination, executive reporting, quarterly technology sessions, and semi annual reviews. Your team gets a practical plan for reducing risk, improving reliability, and prioritizing the right work.
Proven Support Metrics for Stronger IT Operations
100
Businesses Trust IT Services
19+ Yr
In Business
99%
Customer Satisfaction Rating
Extend Your IT Team Without Losing Control
Co-managed IT gives your internal team more capacity without giving up control. T3 MSP works alongside your staff to handle tickets, monitoring, Microsoft 365 administration, endpoint management, vendor coordination, and escalation support.
You get reliable and responsive coverage for daily operations while your team stays focused on strategic priorities, business continuity, and higher-value projects.
Operational Support Built Around Your Team
Support is structured around your environment, not a generic package.
- SLA-backed ticket handling during support hours
- Escalation to senior technicians when issues require deeper expertise
- Dedicated account management for communication and priorities
- Network, endpoint, and device management support
- Microsoft 365 administration, optimization, and user support
- Executive reporting and strategic IT planning visibility
Security-First Support for Business Continuity
Cybersecurity is built into the co-managed model. T3 MSP helps your team improve security posture through SOC monitoring, XDR, endpoint protection, phishing training, Microsoft 365 hardening, backup oversight, and prioritized remediation planning.
The result is practical risk reduction, clearer visibility, and stronger resilience without forcing your internal team to manage every security layer alone.
Talk Through Your Co-Managed IT Needs
Strengthen your internal IT team with responsive, security-first support.
Explore Related IT Support Services
Frequently Asked Questions
What does co-managed IT services include for my business?
Co-managed IT services give your internal team extra capacity and expertise without replacing your staff. You get SLA-backed helpdesk support during business hours, escalation to senior technicians, device and network management, Microsoft 365 administration, and security monitoring, including SOC and XDR. Support is tailored to your environment, so you maintain control while offloading recurring tasks, ticket handling, and complex troubleshooting. This helps keep your operations moving and your team focused on business priorities.
How can co-managed IT services improve our security and reduce downtime?
With co-managed IT services, your organization benefits from built-in cybersecurity layers like SOC monitoring, endpoint protection, phishing training, and prioritized remediation planning. Proactive monitoring and early detection reduce the risk of cyber threats causing business disruption. Fast response times, averaging under 9 minutes, mean issues are addressed before they escalate, minimizing downtime and helping you maintain consistent business continuity.
How does the co-managed IT services onboarding process work?
The onboarding process is structured to minimize disruption and set your team up for success. You receive a dedicated account manager who works with you to document your environment, define escalation paths, and set up ticketing and monitoring tools. Typical onboarding is completed within one month, including a review of your IT landscape and integration with your existing processes. Regular check-ins ensure a smooth transition and alignment with your business goals.
What are the support hours and response times for co-managed IT services?
Support is available from 8am to 5pm Monday through Friday, and 9am to 4pm on weekends. You benefit from average response times under 9 minutes for tickets, with onsite support for North Carolina clients within 2 hours if remote resolution is not possible. Emergency after-hours support is available as needed, and there are no hidden or punitive fees for escalation or urgent issues during covered periods.
Why partner with this provider for co-managed IT services instead of another MSP?
You gain a true partnership mindset, issues are treated as business priorities, not just tickets. You have direct access to a dedicated account manager, predictable pricing, and no outsourced support or call centers. With a proven track record supporting over 100 companies and 2000+ end users, a 99% customer satisfaction rating, and average resolution times of 3 hours 31 minutes, you can count on reliable, knowledgeable, and responsive support built around your needs.